Customer Coordinator

Customer Coordinator

Our client, a leading procurement company based on the outskirts of Norwich, are currently seeking an Customer Coordinator to join their Livestock team.

This is a full time permanent position, based in Norwich, working 37.5 hours per week.

To be the departments first line of support for members in all aspects of their Livestock Inputs requirements.

Benefits:

8% employer pension contribution

26 days holiday per annum, plus bank holidays. This rises with each years service by an additional day, up to 7 extra days

Have your birthday off as an extra days holiday, if it falls on your working day

Free lunch daily from our onsite Café

Membership (giving discounts at hundreds of retailers and suppliers)

Life assurance

Discounted gym membership

Cycle to work scheme

Hybrid working

Free onsite parking

Salary: £25,000 per annum

Essential Skills, Knowledge & Experience:

Exemplary customer service and communication skills

Strong administration and organisational skills

Excellent telephone manner

Sound IT skills

Experience in working as part of a team

Sales and customer service environment

Basic understating of UK livestock farming

Duties and Responsibilities:

Deal with members enquiries and requests in a prompt, efficient and appropriate manner

Be the primary responder to incoming calls and emails received to the livestock inbox

To advise members on the range of products and services available from the livestock portfolio

To raise quotes and purchase orders for livestock products and services

Provide ad-hoc analysis of members livestock spend looking to build share of wallet

Aid the Livestock Inputs Procurement Manager in updating contracts with suppliers across a wide range of product areas

Liaise with finance teams to resolve invoice queries

Work with colleagues on target driven projects to develop new and existing product areas

Where required, attend supplier meetings on and off site

Proactively identify new business opportunities across a wide range of product areas

Assist with proactive growth work monthly, engage with members to listen, review and promote both livestock products and services. This will be predominantly done via the phone

Attend and assist with livestock shows, sales and events as required

Liaise with the Livestock Inputs Procurement Manager and the Comms team

Personal Attributes

Motivated and driven.

Happy working solo or as part of a team

Strong customer service ethos

An excellent communicator able to adapt to people from a variety of backgrounds

Have a sense of ownership and pride in your performance and your impact on the companys success

Commitment to obtain delivery goals and personal objectives

Professional and approachable personality, good at building rapport

Initiative and self-confidence

Pro-active in your work

Working as an integral part of the Livestock team, developing and maintaining knowledge on the changing world of livestock inputs. If not already AMTRA qualified will have a desire to learn and attain.

Desirable Skills, Knowledge & Experience:

Problem solving, ability to handle unexpected or challenging customer requirements

Livestock industry experience, either on farm or within the supply chain

Technical and commercial knowledge of the Livestock industry

Insight into livestock feed supply

AMTRA R -SQP / RAMA qualification

For further details of this exciting opportunity please forward a copy of your CV today!

Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive Im afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.

If we can take your application further, we will of course be in touch.

Todd Hayes is acting as an Employment Business in relation to this vacancy.

Todd Hayes Ltd