SonicJobs Logo
Left arrow iconBack to search

Client Care Helpdesk Coordinator

Glue Resourcing
Posted 12 hours ago, valid for a month
Location

Norwich, Norfolk NR1 3FS, England

Salary

£30,000 per annum

Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The Client Care Helpdesk Coordinator position in Norwich offers a salary of £32,000 per annum plus profit share.
  • This role requires a strong focus on customer service, responding to inquiries and ensuring issues are resolved with precision.
  • Candidates should possess excellent communication skills and the ability to articulate issues clearly while promoting the brand.
  • The ideal candidate should have competent IT skills, attention to detail, and a methodical approach to problem-solving.
  • Previous experience in a customer service role is preferred, and opportunities for career progression and training are provided.

Client Care Helpdesk Coordinator

Norwich

£32,000per annum plus profit share

The Opportunity
We are seeking to recruit an outstandingClient Care Helpdesk Coordinatorto elevate our customer experience to the next level. In this role, youll be the front-line support, responding to customer care requests and ensuring every issue is handled with precision and care. Youll work closely with our field service team and contribute to KPIs that measure response time, issue resolution, and client satisfaction. If you're passionate about customer service, this is your chance to shine in a dynamic and rewarding environment.

Key Responsibilities:

  • Respond to customer inquiries with 100% attention to detail.
  • Listen to customers and understand their needs, ensuring positive interactions.
  • Articulate issues clearly and provide calm, helpful resolutions.
  • Promote our brand while maintaining excellent communication skills with all stakeholders.
  • Achieve key performance targets including response time, fix time, and time-to-closure.

The ideal candidate profile:

  • Competent IT and computer skills.
  • Sharp attention to detail and the ability to think logically.
  • Excellent communication skills, both written and verbal.
  • A methodical and organized approach to problem-solving.
  • Team Player

What We Offer

  • Generous salary with annual increases to reward loyalty.
  • Yearly holiday allowance increases (up to 25 days).
  • Career progression and continuous training opportunities.

About the client:
Were more than just experts within our fieldwere a team that cares about the customer journey from start to finish. Join us and become part of a workplace that values dedication, collaboration, and exceptional service. If youre an energetic professional who thrives in a fast-paced environment, wed love to meet you.


Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.