3rd Line Infrastructure

Job Title: 3rd Line Infrastructure
Location: Norwich (3 days a week onsite)

Salary: Up to £40,000 per annum
Employment Type: Full-Time
Sector: Retail

I have partnered with a growing Retail company based in Norwich. They are seeking a highly skilled and experienced 3rd Line Infrastructure Engineer to join their dynamic team. As a 3rd Line Engineer you will play a critical role in delivering advanced IT support, managing complex infrastructure projects, and providing technical leadership. This role requires a proactive individual with excellent problem-solving skills and the ability to thrive in a fast-paced, client-focused environment.

Key Responsibilities:
Advanced Technical Support:
* Provide 3rd-line support for escalated issues from the 1st and 2nd-line teams.
* Troubleshoot and resolve complex hardware, software, and network issues.
* Serve as an escalation point for critical incidents, ensuring timely resolution and minimal downtime.

Infrastructure Management:
* Design, implement, and maintain on-premises and cloud-based infrastructure solutions (e.g., Azure, AWS).
* Proactively monitor and optimize performance, availability, and security of client systems.
* Ensure high availability and business continuity for client environments.
Project Delivery:
* Lead and participate in the planning and execution of IT infrastructure projects, including migrations, upgrades, and deployments.
* Collaborate with clients and internal teams to define technical requirements and deliver tailored solutions.
* Build and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.
* Provide regular updates and reports on ongoing projects and issue resolution.

Key Skills and Experience:
* Strong expertise in Microsoft environments, including Windows Server, Active Directory/Group Policy, and Exchange.
* Experience with virtualisation technologies such as VMware and Hyper-V.
* Proficiency in networking concepts (firewalls, switches, VLANs, VPNs, routing).
* Advanced knowledge of cloud platforms (Azure, Azure AD).
* Familiarity with backup and disaster recovery solutions.

Experience:
Proven experience in a similar 3rd Line Support role, preferably within a legal/law environment (beneficial but not essential).
* Demonstrated success in managing and delivering IT infrastructure projects.

Certifications:

• Relevant certifications such as Microsoft (MCSA/MCSE), VMware (VCP), or Cisco (CCNA/CCNP) are highly desirable.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.