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Patient Transfer Service Call Handler
- Full Time Call Handler to work on our Patient Transport Service contract
- Hours from 0800-2000 some weekends and possibly  bank holidays .Â
- To start Mon 17th March for 12 weeks
- £12.08 per hour plus weekend enhancements (£17.03 Saturdays and £22.10 Sundays and Bank Holidays)
- Possible Temp to Perm
We are seeking a dedicated Call Advisor to join our team in Norwich. This role involves taking inbound non-emergency calls from the public and coordinating the booking of necessary services from healthcare professionals, emergency services, and community organisations. The position requires a compassionate individual with excellent communication skills and the ability to handle sensitive situations.
Day-to-day of the role:
- Answer operational calls that come into the contact centre in a professional and timely manner.
- Utilise appropriate software and triaging tools to provide accurate assistance over the telephone.
- Coordinate with other organisations to book necessary services such as nurse visits and patient transport.
- Maintain interaction with the public and professionals, ensuring a high level of customer service.
- Handle calls that may involve difficult patients or sensitive subject matters with empathy and professionalism.
Required Skills & Qualifications:
- Willingness to undergo an Enhanced DBS check.
- Reliable with a strong sense of responsibility.
- Excellent telephone manner and communication skills.
- Proficient use of computers and various software applications.
- Strong listening skills to accurately understand and respond to callers’ needs.
- An empathetic nature, with the ability to handle sensitive situations with care and discretion.
Benefits:
- Competitive salary with enhanced rates for weekends and bank holidays.
- Comprehensive training provided to ensure success in the role.
- Supportive team environment.
- Opportunities for professional development and growth within the organisation.
Please apply online or contact Maxine or Andrea at Reed Norwich on for further information.
