Emergency Call Handler

Emergency Call Handler Norwich (NR6)Pay rate: £12.31ph - £20.81phFull time hours Temporary to Permanent (12-week probation via agency) Gi Group are now seeking to appoint a number of Emergency Call Handlers to our Public Sector client based in Norwich. Full and paid training will be provided via one six-week course. The Emergency Call Handler position is very rewarding and offers excellent career progression.Emergency Call Handler responsibilities: * Form part of a team of Emergency Call Handlers who will act as the first point of contact for telephone callers on a 24-hour basis* To respond to all incoming telephone calls and prioritise emergency calls over non-emergency calls* Ensure the timely and accurate answering and recording of all requests for emergency resources (including Doctors' urgent requests and routine calls)* Using dispatch and clinical triage software* Receive and record telephone calls from a range of personnel including hospital staff, other health service professionals* Provide advice to callers as directed by clinical triage protocols and proceduresEmergency Call Handlers required skills: * Good keyboard skills with the ability to use Windows based systems* Excellent listening skills* Effective verbal and written communication skills* Ability to remain calm under pressure* Ability to prioritise and undertake numerous tasks simultaneously* Ability to manage and support others during times of crisis* Empathy and compassion* Ability to handle traumatic, emotional, and distressing situations* Ability to record information accurately* Willingness to undertake training* Minimum of 4 GCSEs at Grade C+ or equivalent, including English * Successful candidates would need to be comfortable completing an Enhanced DBS CheckEmergency Call Handler Pay: * Weekdays 06:00 to 20:00 - £12.31* Nights 20:00 to 06:00 and Saturdays - £16.62 * Sundays and Bank Holidays - £20.81Emergency Call Handler Shift: * 37.5 hours per week Monday to Friday, 8 hours per day between the hours of 07:00 and 20:00 Emergency Call Handler benefits: * Blue light discount card access* Through Gi Group, you will be given access to discounts, rewards, and perks on 1,000s of brands in a variety of categories including Travel, Motoring, Electronics, Health & Wellness, Beauty & Spa, Event Tickets, Clothing, Entertainment, Restaurants. Brands include Expedia, Nike, ASDA, Argos, Currys, Odeon, ASOS and more!* Wellbeing team access and initiatives* Free on - site parkingTo be considered for this role as an Emergency Call Handler, please apply directly to the Gi Group, Central Recruitment Team!To keep up to date with all new vacancies please follow our Facebook page - Gi Group Central Recruitment Team

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Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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