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Non Emergency Call Handler- Ambulance Service

Huntress
Posted 17 hours ago, valid for 11 days
Location

Norwich, Norfolk NR8 6PW, England

Salary

£12.08 - £22.1 per hour

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Ambulance Service is hiring a Non Emergency Call Handler for a temporary position with a pay rate of £12.08 per hour, increasing to £22.10 for unsociable hours.
  • The role involves planning transport for patients and ensuring timely home returns, with responsibilities including scheduling, liaising with hospital staff, and entering requests into the system.
  • Candidates should possess good customer service skills, the ability to prioritize workloads, and strong communication abilities.
  • Immediate applications are encouraged as the position starts ASAP and lasts until the end of September.
  • Experience in customer service is required, and applicants must have the right to work in the UK.

Non Emergency Call Handler - Ambulance Service

£12.08ph (unsociable hours pay up to £22.10)

temporary role - starting ASAP until end of September

We are currently seeking experienced customer service individuals, to join the Ambulance Service as a Booking Coordinator.

As a booking coordinator, you would be responsible for the planning of transport for future dates, and to ensure all patients who require transport get home as quickly as possible.

Duties include but are not limited to:

  • Planning of transport for future dates
  • Responsibility for the control of ambulance services resources, including re-arranging schedules when necessary, organising volunteer car service drivers for the current day
  • Liaises between hospital staff, communication centres, transport offices and ambulance crews to ensure patients are converted in an effective and efficient manner
  • Entering transport requests into the computer system

The ideal candidate:

  • Good customer service skills
  • Able to prioritise a workload
  • Great communication
  • Ability to work individually and within a team

Apply now for immediate consideration!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.