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Visitor Centre Coordinator – Are you passionate about creating an unforgettable visitor experience while supporting an incredible cause
Join us at World Horse Welfare, where our vision is a world where every horse is treated with respect, compassion, and understanding. As the Visitor Centre Coordinator at our beautiful site in Hall Farm, Snetterton in Norfolk.
Why World Horse Welfare
We are an international charity dedicated to enhancing the horse-human relationship through pragmatism and compassion. With a vision to ensure every horse is treated with respect, compassion, and understanding, this organisation has a significant impact, fostering change across 300 communities in 17 countries worldwide. As a part of this dynamic team, you will be at the heart of transforming lives — both equine and human.
Fantastic company benefits include:
- Competitive Salary: On offer is a competitive salary of £21,315.00 per annum for 32 hours per week.
- Holiday: 31 days including Bank Holidays (Pro rata)
- Pension scheme
- Hours: Up to 32 hours per week over 4 days. It is operated on a flexible basis and would suit a job-share as weekend working is required. A flexible approach towards working hours is essential as some events can take place outside of normal working hours.
- Employee extras such as: cash health plan, paid employee sickness, free parking
About the role:
As a Visitor Centre Coordinator, you will play a key role in ensuring that every visitor leaves with a smile and a deeper understanding of our mission to improve the horse-human relationship. Your collaborative spirit and customer service skills will shine as you welcome guests, coordinate events, and lead engaging tours of our working farm.
Main duties and responsibilities:
- Meet and greet visitors with a warm smile, providing them with an informative and enjoyable experience.
- Handle general enquiries about booking the visitor centre’s facilities, ensuring a seamless coordination of events and facilities.
- Lead captivating tours around the working farm, showcasing our efforts in equine welfare, while involving volunteers for a richer visitor experience.
- Collaborate with our café to ensure everything is set up and operating smoothly, assisting with day-end procedures including cashing up and cleaning down.
- Work alongside the Senior Centre Promotions Officer and Centre Manager to plan a range of exciting events aimed at raising the profile of World Horse Welfare and generating essential income.
- Keep promotional materials current and ensure all merchandise is presented professionally while encouraging visitors to support our charity through membership sign-ups.
- Ensure banking is conducted weekly, comply with cash handling policies, and submit invoices for approval promptly.
- Assist in recruiting, inducting, and training volunteers, while reporting any issues for swift resolution.
This Visitor Centre Coordinator role may require occasional evening, weekend, and Bank Holiday work. It is not just a job; it is your chance to contribute to a cause you care about while working in a collaborative environment that values your input and ideas. We are happy to provide ongoing training and support to help you thrive in this position.
About you:
You are more than just a team player; you are a dynamic collaborator who thrives in a customer service environment. With impressive interpersonal skills, you engage effortlessly with visitors of all backgrounds, including VIPs, and have a knack for turning feedback into actionable improvements. Your organisational skills are second to none, allowing you to juggle multiple priorities while maintaining a flexible approach to your workload. Passionate about equine welfare, you resonate with our mission and are excited to be a part of a team that makes a tangible difference in the lives of horses and their human companions.
If you are ready to make an impact and are eager to join a passionate team at World Horse Welfare, we want to hear from you! Apply today by forwarding an up-to-date CV as soon as possible and help us create a brighter future for horses in need. We look forward to hearing from you.
If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy.
No recruitment agencies, please
Please check your email inbox and spam / junk mail folder for any email correspondence for this role.
Additional keywords: Visitor Centre Officer, Customer Service, Event Planning, Horse Welfare, Volunteer Coordinator, Non-Profit, Hospitality, Merchandise, Community Engagement
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