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A diligent Quality Assurance Agent is needed to ensure the highest standards of service within the financial services industry. The successful candidate will be based in Nottingham, focusing on enhancing the customer service department and maintaining their reputation for excellence.
Client Details
Operating in the financial services sector, this Nottingham-based organisation is a recognised organisation with a team of dedicated employees. Known for its emphasis on quality customer care, the company is highly regarded within the industry.
Description
- Review and analyse customer service interactions for quality assurance
- Identify trends, areas for improvement, and training needs within the customer service department
- Participate in the development of quality assurance standards and procedures
- Work closely with the customer service team to ensure adherence to company standards
- Deliver feedback and recommendations to improve service quality
- Support the implementation of improvement plans and initiatives
- Contribute to the achievement of customer service objectives
- Maintain up-to-date knowledge of industry developments and best practices
Profile
A successful Quality Assurance Agent should have:
- Proven experience within a QA role.
- Experience working within the financial services industry
- Proven ability to analyse data and identify trends
- Excellent communication skills for delivering constructive feedback
- A commitment to delivering outstanding customer service
- You are open to change, embrace bold ideas, like to ask questions, test assumptions, and challenge conventional thinking
Job Offer
- A competitive salary, ranging from £27,000 to £30,000 per annum
- A supportive work environment that encourages professional growth
- A central location in Nottingham, with excellent transport links
- A dedicated team with a strong focus on quality service
- An opportunity to make a real difference within a respected company in the financial services industry
- Excellent benefits package
