Branch Assistant

This is a full-tme role, permanent role.

Who are we?

We are an independent on-site hose replacement company, specialising in hydraulic hose and fluid power solutions.

To support our growth plans, we are planning to recruit additional members to our team in Nottingham

A day in the life of a Branch Assistant

Our Branch Assistant's are hands-on and work closely with the Branch Manager in day-to-day depot operations. A part of your day will be serving both new and existing customers from our thriving trade counter, always delivering an excellent service and driving sales where possible. You will be using our computer system to locate stock & process customer orders and provide timely and accurate pricing.

Your duties will also include:

• Assisting and actioning customer enquires
• Processing of sales orders & quotations
• Identifying, sourcing & component selections for projects
• Assist with depot stock control and distribution of van stock items for service engineers
• Day to day operation of hydraulic trade counter, including assembly of hydraulic hoses and advising customers
• Assist with the promotional of products and services
• Provide prompt customer service to the highest standards
• Completing general administration duties
• Logistics co-ordination of a small number of Mobile breakdown vans

Who we are looking for:

You will need a hands-on, customer focused approach and be confident and happy to serve customers on a busy trade counter and proactively engage with potential future customers. As our Branch Assistant, you will have had previous experience in a similar customer facing role, perhaps in another industry.

Whilst not essential, previous knowledge of hydraulic & pneumatic components will be a distinct advantage.

Driving licence is not essential but will be a substantial advantage, as from time to time, we may need you to assist with deliveries to our customers/engineers.

What’s in it for you?

• Basic salary of up to £25,397 (£12.21 p/h) depending on experience
• Annual salary review & regular appraisals
• Additional holiday purchase scheme
• Employee Assistance Programme (free 24/7 support helpline & up to 6 counselling sessions)
• 1 paid volunteering day per year
• Employee discounts with major retailers (including groceries, technology & holidays)
• Wellbeing & mental health support from trained mental health first aiders
• Refer a friend recruitment bonus scheme
• Cycle to work scheme
• Company pension scheme
• Career progression for the right candidate, with a view to becoming a fully fledged mobile on site Field Service Engineer, servicing customers across the East Midlands.
   

We are an equal opportunities employer and are committed to developing diverse teams and an inclusive working environment. We believe that people from varied backgrounds and cultures give us different perspectives. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. We encourage applications from candidates of all backgrounds.

If this opportunity seems like a good fit for you, we’d love to hear from you!