Customer Service Administrator

Are you passionate about providing exceptional customer service? Join a growing team within a forward-thinking company that is a leader in its sector.

We’re looking for individuals with excellent communication skills, a customer-first mindset, and the ability to thrive in a fast-paced environment. If you enjoy making a difference and working as part of a collaborative team, we’d love to hear from you!

To be considered for the role, you’ll require the following essentials:

• Demonstratable ability to communicate effectively with different people
• Ability to listen to and empathise with all kinds of different people
• Ability to build rapport with customers
• Excellent written word skills
• Attention to detail
• Proficient in MS Office

The ideal candidate with be a customer focused individual with a great ability to build rapport and empathise with others at different levels. You will be an excellent communicator with a professional telephone manner and fantastic attention to detail.

Within this position, you’ll also be:

• Answering incoming calls
• Responding to emails
• Responding to customer queries and resolving issues
• Understanding customer requirements and meeting these wherever possible
• Reading, understanding and amending customer orders and account information
• Keeping customers updated regarding their orders & accounts with the company
• Arranging deliveries with customers for their orders
• Recording all customer interactions on an internal database/system
• Identifying customer pain points and feedback to the relevant department

Salary & Working Hours

Salary is £24,000 - £26,000 per annum, dependant on experience

25 days holiday, plus bank holidays

Private Medical Insurance

Casual Dress Policy

Free Onsite Parking

Hybrid & Flexible Working Options Available

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy.

See our website for more details and jobs available - (url removed)

(phone number removed)