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Customer Engagement Manager 

Nottingham Community Housing Association
Posted a day ago, valid for 16 days
Location

Nottingham, Nottinghamshire NG42QU, England

Salary

£37,752 - £42,510 per annum

Contract type

Full Time

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Sonic Summary

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  • The Customer Engagement Manager position at NCHA in Nottingham offers a salary range of £37,752 to £42,510 per annum.
  • This role requires experience in customer engagement or customer experience, along with strong leadership skills and a track record of team development.
  • The successful candidate will lead a team focused on ensuring the voice of the customer is integrated into organizational decisions and strategies.
  • Key responsibilities include developing engagement frameworks, managing customer panels, and reporting on customer engagement activities to various stakeholders.
  • The working hours are Monday to Friday, 9am to 5pm, with a hybrid model allowing for three days in the office and two days working from home.

Customer Engagement Manager

Nottingham

£37,752 - £42,510 per annum

Here at NCHA we’re passionate about listening to our customers and using their feedback to improve the way we do things. We’re looking for a Customer Engagement Manager to lead a team of specialists who make sure the voice of the customer is heard at all levels of our organisation - enabling a culture of 'customer first’.

The focus for the Customer Engagement Manager is to deliver NCHA’s Customer Engagement ambitions in partnership with customers and all teams across NCHA. Developing and maintaining a clear engagement framework that ensures all engagement activities are connected to provide a continuous flow of information, insight and improvement.

As Customer Engagement Manager, some of your key duties and responsibilities may include but are not limited to:

  • Leading a centralised customer engagement team which supports strategic ambitions and decision making
  • Developing a team which is the face of NCHA for customers, providing a platform to hear their voice
  • Delivering the Customer Engagement team plan
  • Building and developing a 'community of customers’ who are engaged and interested in improving our services
  • Oversee, managing and develop a team of formally involved customers who are represented on a series of panels, committee and NCHA Board
  • Developing a proactive programme of activities and events which align with our customer geography, demographics and corporate objectives
  • Utilising all customer insight available to analyse, report on and steer the work of the department and wider business. Develop mechanisms for clear reporting to board, Executive & Senior Leaderships Teams, colleagues and customers on the impact of our customer engagement activities.

Ideal Candidate

If you are passionate about delivering exceptional customer service whilst collaborating with others, we want to hear from you.

We’re looking for an enthusiastic person who thinks differently and enjoys driving positive change. You’ll be experienced in customer engagement or customer experience, have strong leadership skills with a track record of developing teams, along with excellent interpersonal skills.

Working Hours

Monday - Friday 9am - 5pm 3 days per week minimum working from the office with 2 days per week working from home. Head Office is based in Clifton.

Looking forward to receiving your application!

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of our LGBT Allies Programme, we also welcome applications from members of the LGBT community and encourage inclusivity in the workplace.

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By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.