Customer Care Advisor

Cherry Professional - Relationship Led Recruitment

Posted 3 days ago, valid for 11 days

Nottingham, Nottinghamshire NG42QU, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The position is for a Customer Care Advisor based in Lenton, NG7, offering a basic salary of £25,000.
This is a full-time, permanent role with working hours from Monday to Friday, 9-5, and potential flexibility for one day working from home.
Candidates should possess good communication skills, time management, computer literacy, and attention to detail, with the ability to work independently.
The role involves administrative tasks, managing emails and calls, problem resolution, and ensuring compliance with GDPR regulations.
Experience in customer service roles is preferred, although specific years of experience required are not mentioned.

Customer Care Advisor | £25,000 Basic | Lenton NG7Full time, Monday To Friday 9-5 (flex hours if needed) | Permanent | Office Based (potential of 1 day a week at home)A fantastic opportunity has arisen for an experienced Customer Care Advisor to join a well established and successful team based in Lenton, NG7. The successful candidate will be an excellent communicator, and be extremely dynamic as this is a crucial role for the business. You will collaborate with cross-functional teams to gather feedback, resolve issues, and enhance the overall user experience. This is a unique opportunity to shape the future of delivery while fostering meaningful connections with customers.What we're looking for:- Good time management skills- Good written and verbal communication skills- Good computer literacy- Good interpersonal skills- Self-motivated and able to work with minimal supervision- Attention to detailThe finer elements of the role include:- Completing administrative tasks surrounding the sales process – electronic file logging, emailing third parties and post-sales booking confirmation calls- Managing a central email inbox and dealing with / allocating incoming emails- Answering the central telephone line and assisting the client as required- Communicate with internal and external stakeholders to solve problems and maintain a smooth running of the service- Problem resolution and dealing with clients- Completion of client data entry and ensuring data is up-to-date and accurate- Distribution of sensitive data electronically in adherence to GDPR regulations- Customer Service adviceYou might have applied for similar roles: Customer Service Administrator, Customer Advisor, Customer AdministratorCherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.

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