- Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.
- Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.
- Speaking with customers, and other areas of the letting’s business to form a complete investigation using evidence.
- Formulating a thorough written response to concerns/complaints whereby you explain your findings.
- Excellent communication skills – both written and verbally.
- Good at building and maintaining relationships with customers and stakeholders across the business.
- Effective time management and managing expectations.
- Previous experience in either Lettings or in a complaint handling roles is desirable, but full training will be given.
- Self-motivated – able to work independently whilst maintaining a role as part of our team.
- Full training provided in all areas of residential lettings.
- Excellent career progression, with opportunities across the business.
- Qualifications in residential lettings.
- Day off on your Birthday!
- Pension Scheme.
- Great work life balance.
- Perks at Work – Discounts on products and services inc electrical & travel.
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
- Nuffield Health Screening – discounted medical assessment to provide an in-depth picture of your health.
- Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
- Cycle to work scheme.