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| CUSTOMER SERVICE / ADMINISTRATOR - TEMP TO PERM |
| WORKING HOURS: 8:30AM - 5:00PM / EVERYOTHER SATURDAY THROUGHOUT DECEMBER|
| £12.30 PER HOUR |
| LOCATION: NG15 NOTTINGHAM |
| STARTING ASAP |
Job Responsibilities:
Deliver Exceptional Customer Service:
- Provide a warm, friendly, and welcoming experience to all customers. Uphold a culture of service excellence in all interactions with customers.
Administrative Support:
- Assist with various general administrative tasks as needed.
Customer Communication:
- Respond promptly to customer inquiry emails.
- Address and resolve customer complaints and queries via chat messages.
First Impression:
- Create a positive and lasting first impression with every customer.
Effective Customer Interaction:
- Listen attentively and use effective questioning techniques to meet customer needs.
Product Knowledge:
- Stay informed about current offers, promotions, and product availability to assist customers effectively.
Complaint Handling:
- Ensure swift and efficient resolution of incoming complaints, follow-ups, and inquiries.
- Direct issues to the appropriate department or personnel as needed.
Required Skills:
- Attention to Detail
- Excellent Administration
- Communication Proficiency
- Friendly Phone Etiquette
- Active Listening
- Flexibility
- Team Player
- Supportive and cooperative attitude towards colleagues
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