Back to search
- Taking inbound phone calls for the Service General phone line and handling Customer enquiries Transferring Purchase Orders on Portals on the CMS.
- Liaising with Engineers regarding workloads, work not yet completed and assisting as required.
- Arranging Engineer and Manager hotel/train/ferry bookings.
- Ensure customer portals and email inboxes are monitored daily to provide same-day responses.
- Compile daily and weekly reports for circulation within the Senior Leadership Team to keep internal stakeholder informed on team activity.
- Take ownership of customers issues and follow problems through to resolution.
- Improve customer service experience, create engaged customers, and facilitate organic growth.
- Managing grids daily alongside peers to ensure all calls and tasks are dealt with in a timely manner.
- Experience working in a similar service administration role.
- Accurate record keeping.
- Excellent time management skills.
- Strong relationship building skills internal/external.
- Problem analysis and problem-solving skills.
- Employee recognition scheme.
- Additional days holiday for each full year of service (up to 25 days).
- Tram2work and bike2work schemes in place for reduced/free travel to work.
- Pension scheme.
- Paid refer a friend bonus.
- Development and progression opportunities.
