- Effective Communication skills, both written and verbal
- Sufficient IT skills that allow you to support students with a range of enquiries
- A highly motivated self-starter who can adapt to the needs of an operation
- Able to work on own initiative and collaboratively
- Able to bring energy to your role and always striving for excellence
Back to searchCustomer Service Adviser (Nottingham)Do you have a passion for delivering an exceptional level of customer service? If so, then we have fantastic opportunities available working as customer service professionals for a UK leading educational provider, The Open University.Working hours: Full time (37 hours per week, between 8.00am - 6.30pm Mon to Fri)Pay rate: £12.46phWorking pattern: Hybrid working after completion of training, Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style working from the office a minimum of 2 days per Calendar month.Location: NottinghamTraining: A 7-week fully comprehensive training package will be provided for all candidatesDuration: 3 months, with a view to extendAbout the roleThe role is predominantly an inbound call taking role and will involve making and receiving calls to provide support to students through their study journey; as well as email, letter, web-chat and other mediums of communication as necessary. You should be confident working with multiple systems, information and databases to maintain student and enquirer details.You will act as a first point of contact to ensure that prospective and current students are given accurate information and a first-class service.Our current positions work within our frontline Student Recruitment and Support teams within a contact centre environment to ensure an excellent level of service is provided to prospective and current students by providing key information and helping them to make decisions about their learning.A full comprehensive training package will be provided for the role, followed by regular support, coaching and development from your Team Manager and established team members to build your confidence and knowledge within the role.Key Skills
Customer Service Adviser
Pertemps Contracts
Posted 15 hours ago, valid for 24 days
Nottingham, Nottinghamshire NG42QU, England
£24,000 - £28,800 per annum
Part Time
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Sonic Summary
- The Open University is seeking a Customer Service Adviser in Nottingham, offering a pay rate of £12.46 per hour for a full-time position of 37 hours per week.
- Candidates should possess effective communication skills and sufficient IT skills to support a range of student enquiries.
- The role involves predominantly inbound call handling, providing support to students through their study journey via various communication channels.
- A 7-week comprehensive training program will be provided, with a working pattern that includes hybrid working after training completion.
- Applicants should ideally have prior customer service experience, although specific years of experience are not stated.