Customer Service Advisor

Customer Service Advisor
24,000
Nottingham (hybrid - 2 days in office, 3 from home)
Hours: Monday - Friday 8 am - 4 pm
Contract: FTC until January 2026

Harper Recruitment Group is working in partnership with a Global company who are looking for Customer Service Advisor to support their wholesale and retail customers.

What will the role involve?

• Supporting customers with orders, deliveries, and returns process
• Handling and resolving customer issues
• Processing orders & entering details into in-house systems
• Managing returns and refunds
• Managing order book using Microsoft Excel
• Liaising with couriers and internal teams (Credit, Sales and Logistics)
• Authorising credit notes strictly following company guidelines
• Demonstrating and developing knowledge of product lines
• Ensuring timely communication with customers to meet their expectations and company targets
• Other administrative or customer service tasks to support the wider teams

Who are we looking for?

• Customer service experience in a fast-paced environment
• Intermediate Excel skills, you will need to complete an Excel test as part of your application
• Well organised, analytical thinker
• Excellent communication skills (written and verbal)

What's in it for you?

• Supportive and diverse company culture
• Hybrid working - 2 days per week in the Nottingham office
• Casual dress code
• 4 weeks per year to work abroad
• Discount on company brands

Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
About Harper Recruitment Group:
Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV.