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Advancing People Recruitment Specialists are now recruiting for a Customer Service Advisor / Account Coordinator (B2B) on a hybrid basis.
As an Account Coordinator / B2B Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the UK markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
- Manage existing relationship with clients: Retailers/Online Retailers
- Deliver high quality customer service
- Assist with new customer's enquiries
- Process orders received via the telephone, fax, e-mail or internet
- Be proactive in the area of Customer retention
Person Specification:
- Experience working within Customer Service ideally within a Business to Business environment
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Good computer skills
- Positive "can do" attitude
This is a full time Permanent position offering an annual salary of £24,000 + attractive company benefits.
The role offers flexibility to work from home / Remote working
2 days office based in Nottingham, 3 days remote each week
Advancing People - Recruitment Specialists
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
