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Customer Service Associate
25,000
Hours: Monday - Friday between the hours of 8am - 6pm
Location: Nottingham, fully office-based
Harper Recruitment Group are working in partnership with a leading global outsourcing organisation, who are looking for Customer Service Associates to join their team based in Nottingham City Centre.
We're looking for relationship builders who take pride in delivering high quality customer service whilst achieving the project goals.
What will the role involve?
- Provide outstanding customer service via phone, webchat, and email.
- Follow communication scripts and use responses/email templates when interacting with customers.
- Handle high volume of calls, chats and emails with varying degrees of questions and concerns.
- Work collaboratively in a team environment promoting a positive work ethic.
- Navigate and learn multiple computer systems efficiently.
- Adhere to internal policies to ensure compliance with legal parameters, as well as company policies and procedures.
- Effective problem-solving skills to deliver timely resolutions.
- Meeting targets for customer satisfaction, average handling time, compliance, attendance, and adherence.
Who are we looking for?
- Excellent communication skills.
- Previous customer service experience is desirable.
- Ability to work in a high-volume production environment.
- Comfortable navigating multiple computer systems.
- Willingness to work in rotational shifts.
- Strong problem-solving skills.
- Team player with a positive work ethic.
If you're passionate about providing excellent customer service and meet the above criteria we would love to hear from you so, please submit your CV today!
