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This fantastic client is on the look out for an exceptional Customer Service Agent. They will be accountable for all inbound customer queries ranging from questions about products and services to post sales, product and logistical issues. A high level of emotional intelligence to understand and empathise with customers is essential, as well as being able to demonstrate accountability to give customers confidence that you will own and resolve their issue in a timely manner.
This role is a full time and permanent position in the office in Nottingham working 37.5 hours per week.
Key duties and responsibilities:
- Be accountable for post-sales enquiries, including incorrect products supplied, shipping discrepancies, damaged goods, and product returns
- Process Returns and liaise with procurement to ensure timely resolution of product-related issues
- Handle customer enquiries related to delivery times, shipping delays, order tracking, and other logistical concerns
- Be accountable for incoming technical queries about products purchased
- Be a point of contact for incoming sales product queries
- Investigate and resolve issues promptly and efficiently, providing updates to customers and internal teams as needed.
- Maintain accurate records of all customer communications and queries in the CRM system (salesforce)
- Ensure clear and effective communication with customers ensuring they understand
- Build and maintain strong relationships with customers to promote repeat business and customer satisfaction
- Collaborate with sales, warehousing and procurement to ensure all customer requirements are met and post-sales issues do not impact future sales opportunities
- Manage complaints and escalations to resolution and feed into where customer journeys and workflows can be improved.
What they are looking for:
- Someone who is passionate about customer service and helping customers as much as they possibly can
- Experience of working in a similar role before
- A can do attitude and great work ethic
What they offer:
- 26 days holiday plus Bank Holidays
- Holiday buy scheme
- Pension
- Eye test and glasses
- Long service recognition
- Life cover
- Cycle2work
If this sounds like something you would be interested in, click apply and one of our consultants will reach out to you.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
