Customer Support Coordinator – Nottingham – £26,500Chase & Holland are delighted to be supporting an established I.T. company based in Nottingham, offering a fantastic opportunity for a Customer Service Coordinator to join a leading global innovator in their sector. They are passionate about delivering first class IT service on behalf of their partners. As the Customer Support Coordinator, you will be hands on working within the Customer Service team as the primary interface for customers delivering the highest levels of service to meet SLAs and targets. We are looking for someone with experience in a similar role with excellent IT skills. In Return You’ll Receive:

This is a fantastic opportunity to join a team where you will be valued and work in a friendly team environment
Employee share option plan
Death in service (2x salary)
Gym discount
Menopause workplace pledge
Training and CPD encouraged
25 days holiday plus BH
Dress down Fridays
Onsite parking
Additional holiday for birthday

Customer Support Coordinator Responsibilities:

Managing the end-to-end customer service delivering an exceptional experience within agreed KPIs and SLAs
Recording all customer interactions within company systems
Effective use of company IT tools as provided and requires
Taking ownership of customer issues through to resolution
Working within agreed escalation process for service issues
Have a clear understanding of contractual obligations for each customer
Accurate collation of monthly billing for customers
Working in a commercially efficient manner
Building strong working relationships with contracted customers and internal service providers
Achieving personal KPIs and expectations

Required Skills & Experience:

Good working knowledge of MS Office packages and office systems
Proven customer service experience
Excellent telephone manner and interpersonal skills
Good organisational and planning skills
Must have the initiative to resolve problems
Self motivated, positive and a proactive attitude
Accuracy and attention to detail

If you are interested in finding out about this exciting Customer Support Coordinator opportunity, please click ‘apply now’.Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.

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