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Dutch-Speaking Customer Service Agent
Remote Working
From 12.21 per hour
Monday-Friday 37.5 hours
Harper Recruitment are proud to be working in exclusive partnership with a leading designer brand. We are looking for somebody who is fluent in both Dutch and English and passionate about customer service.
What does the role involve?
- Handling customer queries through allocated tickets, emails, letters, telephone and live chat in both Dutch and English
- Investigating and resolving customer complaints
- Liaising with internal teams, B2B, customers, and couriers
- Processing orders, payments, returns, replacements, and refunds
- Maintaining knowledge of brands, products, services, and promotions to provide a 1st class customer experience
- Performing other customer-based administrative duties
- Managing fluctuating workloads
Who are we looking for?
- Fluent in Dutch and English - C1 or above
- Proven customer service experience from office, call centre, retail, hospitality or similar
- Bubbly and passionate communicator
- MS Office proficiency (Word, Outlook, Excel)
Our preference is for the successful candidate to live within a commutable distance of Nottingham so we can conduct in-person training. However, we will be flexible for the right person.
Submit your CV today to apply!
Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
