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Working here, you'll have fantastic career progression, hybrid working (2 days per month in the office once trained up) you'll have access to a state of the art office with a gym, restaurant and coffee shops. This really is a fantastic, lively and inclusive place to work.
Training is 12 weeks in office 9-5.30 (Monday to Friday) start date 14th October
You'll work every Saturday but get Sunday off and an additional day off duringthe week
Client Details
This multi award winning business are centrally located and offer a huge array of benefits. They have a sociable and fun culture, a diverse population, fantastic training, and clear opportunities to progress your career. Here, you can work from home most of the time, spending 2 days per month in the office, or more if you want to. Offices are based in Nottingham City Centre. The first 12 weeks are office based, in the centre of Nottingham.
Description
? Have effective conversations with our customers to understand their individualcircumstances and agree on a suitable solution from a range of options that will supportthem going forward? Understand regulatory/industry requirements when speaking with customers and ensurethat you remain compliant? By understanding the customers circumstances that led them to financial difficulty, you'llsupport, educate and signpost to external support to help set them up for success withcredit going forward? Use your judgement when assessing the right outcome for the customer? Support our customers through a range of challenging and sensitive situations takinginto account any vulnerabilities that may be present
Profile
? An excellent verbal communicator? Passionate about delivering great customer service? A natural problem solver focused on getting the right outcomes? Ability to empathise with customers who may be experiencing a difficult stage in their life? Proactive about your own learning and development? A confident and personable individual? A high level of resiliency that equips you to deal with the challenging and sensitivesituations our customers may be facing? Ability to pick up on signs of vulnerability and financial difficulty and be comfortableexploring this with the customer in a sensitive manner
Job Offer
Excellent benefits package including 25 days paid holiday + bank holidays
Opportunity to work mainly from home after the initial 12 weeks
Temp to perm role
Hours:
Monday to Friday09:00 to 17:3011:00 to 19:3011:30 to 20:00Additionally, you'll work every Saturday but you'll get Sunday off and an additional set day off duringthe week.
