Lettings Officer

Lettings Officer
Nottingham
Temporary
Full Time
Are you passionate about providing excellent customer service within a housing environment? We have an exciting opportunity for a Lettings Officer to join a dynamic team in Nottingham on a temporary basis.
THE ROLE
As a Lettings Officer, you will deliver a customer-focused lettings service, ensuring properties are allocated, managed, and let efficiently while maintaining tenant satisfaction.
Key responsibilities include:

• Delivering an accessible and customer-centric lettings service, with a focus on supporting vulnerable applicants.
• Managing empty properties to minimise rental income loss and maintain sustainable tenancies.
• Applying Nottingham City Council Housing Services' Allocations Policy to match customer choice with available housing.
• Conducting property visits, including pre-termination inspections, sign-ups, and viewings.
• Handling telephone enquiries from agencies, partners, and customers, offering accurate advice on housing options.
• Building and maintaining effective relationships with internal and external stakeholders.
• Promoting tenant involvement and ensuring services align with equality and diversity principles.

THE CANDIDATE
The ideal candidate will have previous experience in a similar housing role and a strong commitment to excellent customer service.
Essential requirements:

• Experience working within a housing management environment.
• Knowledge of housing legislation and current issues.
• Proven ability to manage empty properties effectively and sustain tenancies.
• Strong interpersonal and communication skills, both verbal and written.
• Proficiency in Microsoft Office applications, with the ability to prepare reports and presentations.

THE CONTRACT
Temporary - 3 months ongoing
The pay rate for the role is 18.00 per hour LTD company rate. The PAYE equivalent is 15.35 to per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) to discuss the role in more detail!