Head of Membership and Operations

Head of Membership and OperationsFantastic OTEHome based with nationwide travelStart ASAP - long term contract

The Head of Membership and Operations will have demonstrable experience of member recruitment, retention, renewals, engagement, development, journeys, member value propositions, member benefits working in a trade association, professional body, not for profit, membership body, charity, subscription or similar.

Key Responsibilities

• Deliver the membership offer and related income streams
• Deliver the monthly review against business plan KPIs for
  • Membership sales
  • Fundraising receipts
  • Volunteer hours booked
  • Website and social media analytics
  • Impact tracking
  • Issue resolution
• Provide administrative support to the voluntary Executive Committee, including business assistant support to the Chairman.
• Collaboration with volunteer stakeholders
• Skilful application of change management to ensure membership targets are achieved, benefits are developed, and processes and data management are optimised
• Deliver the volunteer programme
• Deploy a time-tracking application so that the organisation can demonstrate value of volunteer time, community engagement, and claim credit for contribution in kind
• Organise the annual conference volunteer lunch (for those who have generously donated their time in the previous year).
• Deliver the marketing plan
• Website and LinkedIn profile are regularly updated with accurate material
• Liaise with third-party contractor on the production of marketing collateral
• Deliver the event programme, with support as needed
  • Annual conference (about 3 days), typically 1st or 2nd week in September.
  • Quarterly in-person networking events (typically an afternoon event mid-week)
  • Monthly 1hr webinar for members

To apply to the role of Head of Membership and Operations please send your CV.

Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.