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Our client is an iconic British brand, and moving excellence is their passion and they have been relocating families and businesses locally and across the world for over 350 years.
An immediate opportunity has become available to join their Nottingham office as part of their Move Management Team.
Benefits
- Employee Assistance Programme - EAP (supports our employees’ wellbeing on many issues both in and out of work)
- Health & Fitness Discount Vouchers
- Free Staff Parking
- 25 days holiday
- Birthday Voucher
- Christmas Voucher
- Dress Down Fridays
- Staff Rewards Voucher Scheme based on performance
- Staff Referral Scheme
- Paid time off for volunteering
- Eye care vouchers
- Free Flu Vaccination
- Pension contributions after 3 months service
Role & Responsibilities
Respond to customer enquiries via phone, email and live chat in a timely and professional manner. Be available and own responsibility for your customer’s experience throughout their moving journey. Provide accurate information about products and services addressing customer’s needs and concerns. Maximise revenue through upselling optional extra products and services. Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met. Ability to problem solve in order to achieve a positive customer outcomes. Collaborate with team members to improve customer service processes and outcomes. Follow up with customer’s to ensure their issues are resolved and are satisfied with the service. Stay up to date with product knowledge, company polices and industry trends.
Skills & Attributes
A customer centric approach and attitude
The ability to actively listen and show empathy and understanding at all levels
Excellent verbal and written communication skills
Ability to manage customer queries appropriately and efficiently
Be enthusiastic, self-motivated and positive in your approach
Have excellent organisational skills with the ability to prioritise workload and multi task
Exhibits flexibility, be adaptable to change
Excellent time management, with the ability to work well under pressure
A passion for completing all tasks to the highest standard and be driven by results
Proficient IT skills - Office, Word, Excel
