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JOB TITLE: Sales Support Administrator
SALARY: £23,400 + £1,000 annual bonus (pro rata)
LOCATION: Nottingham
SETTING: Office based with two days a week working from home
BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.
Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector.
We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
We have an exciting opportunity for a Sales Support Administrator who will provide efficient and effective end-to-end administrative support for the relevant Sales Business Unit to ensuring provision of an the overall departmental KPI/SLA/Targets. Please note this is an 8-month fixed term contract until the end of May 2025.
COMMUTABLE LOCATIONS: Nottinghamshire, Derbyshire, Leicestershire, Warwickshire, South Yorkshire, Lincolnshire
JOB SPECIFICATION: Sales Support Administrator
The responsibilities include, but are not limited to:
· Working to support and meet/exceed all agreed targets/SLA’s/KPI’s across all roles and responsibilities.
· Processing – Following agreed processes in place, process all orders received on preferred systems efficiently and accurately within agreed service level with minimum error rate targets.
· Communication – Answering calls from and dealing with all internal and external telephone contacts to the Sales Team in a professional and courteous manner.
· Communication – To communicate in an effective and timely manner with all relevant stakeholders (internal and external) using different methods – telephone, emails and other implemented technologies (i.e. Chat).
· Administration – Provide a full and comprehensive end-to-end administrative co-ordination for all orders received.
· Order processing, Back Order Processing and Reporting.
REQUIREMENTS: Sales Support Administrator
We are looking for someone with significant experience of working in a customer service environment with experience of working under pressure and to deadlines. As well as experience of working in a team environment with shared goals.
KEYWORDS: Customer Service, Communication, Problem-solving, Adaptability, Customer Satisfaction, Negotiation, Complaint Handling, Customer Relationship Management, Sales Support, Administration
We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law”
We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.
If you have any such requirements, please do not hesitate to contact us on our email which is (url removed) We will be happy to action your requests.
