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Technical Writer

Technical Writer

Henderson Scott

Posted a day ago, valid for 21 days

Nottingham, Nottinghamshire NG42QU, England

£32,000 - £38,400 per annum

Full Time

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Sonic Summary

The position is for a Technical Writer specializing in IT Support and Service Desk environments, specifically using ServiceNow, for a 6-month contract in Nottingham with hybrid working options.
Candidates should have a proven background as a Technical Writer, ideally with experience in IT Support or Service Desk roles, and familiarity with tools like ServiceNow and Confluence.
Key responsibilities include creating and maintaining knowledge articles, collaborating with subject matter experts, and ensuring documentation is clear and accurate.
The role requires excellent written and verbal communication skills, attention to detail, and the ability to work both independently and in a team setting.
The salary for this position is competitive, and candidates are expected to have relevant experience in the field.

Technical Writer - IT Support / Service Desk environments - ServiceNow - 6 month contract (Umbrella engagement only) - Nottingham Hybrid working

I am looking for an experienced Technical Writer to join the IT Service Desk team of well known FinTech client.Do you have a passion for creating clear, user-friendly knowledge articles, and have experience with tools such as ServiceNow and/or Confluence, then I'd love to hear from you!

Key Responsibilities:

Define, create, and maintain comprehensive knowledge articles for IT Service Desk operations.
Work with subject matter experts to gather relevant information.
Ensure all documentation is clear, accurate, and easy to follow.
Continuously update and improve knowledge base content.
Use ServiceNow and Confluence to manage and publish articles effectively.

Key Skills and Experience:

Proven background working as a Technical Writer, ideally with experience of working in IT Support / Service Desk environments.
Knowledge of ServiceNow, Confluence or similar toolsets.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Attention to detail and commitment to high-quality documentation.

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