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- Daily welfare checking on customers.
- Act as a point of reference on the phone or in a reception area as required.
- Assist in the provision of comprehensive housing management including working with tenancy agreements.
- Carry out day to day office administration functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.
- Report repairs and maintenance needs on behalf of the customer following agreed procedures.
- Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc.
- Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
- To ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times.
- Promote and encourage a high level of customer involvement, consultation and communication.
- To monitor standards of maintenance and cleanliness by conducting regular site inspections.
- Monitoring and meeting relevant health and safety standards in properties.
- Monitoring the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective.
- Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met.
- To travel, within a reasonable distance, to provide cover to other schemes as required.
- Car driver is essential
- Experience of working with vulnerable and older people
- Experience of housing management duties
- Formal care, support or housing qualifications would be desirable
- Working in a customer focused environment.
- Good communication skills.
- Enhanced DBS check
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
