Customer Services / Sales Support Administrator

Customer Services / Sales Support Administrator

Location: NG5 - Sherwood, NottinghamContract: 6-Month Temp ContractSalary: £25,000 - £26,000 Equivalent

We are seeking a detail-oriented Customer Services / Sales Support Administrator to join our team! In this role, you'll deliver high-quality service to our trade channel customers, ensuring order accuracy and managing post-delivery queries effectively.

Key Responsibilities:

• Process and manage customer orders accurately, ensuring all are received and delivered right the first time within agreed lead times.
• Resolve post-delivery queries and claims promptly, adhering to a 10-day resolution timeframe.
• Maintain 100% accuracy of customer, product, and price data, and ensure all goods dispatched are invoiced correctly.
• Generate billing documents and support sales administration tasks.
• Conduct KPI reporting and provide commentary on performance, identifying and escalating any issues or risks.
• Collaborate with internal teams (IT, Warehouse, Finance, Operations) to enhance service delivery and improve processes.
• Support the design, testing, and training of process improvements, ensuring knowledge is documented and implemented.

Key Skills:

• Strong customer focus with a commitment to high-quality standards.
• Excellent communication skills, both written and verbal, with the ability to build and maintain relationships.
• Proven problem-solving and decision-making capabilities.
• Proficient in IT systems and data management, with strong organizational and planning skills.
• Ability to work both independently and collaboratively within a team environment.
• Strong attention to detail, accuracy, and ability to work under pressure to meet deadlines.
• Initiative and flexibility in adapting to changing priorities.

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