IT Helpdesk Team Leader

Distinct Recruitment

Posted 4 days ago, valid for a month

Nottingham, Derbyshire NG16 6NT, England

Full Time

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Sonic Summary

The IT Helpdesk Team Leader position is based in Pinxton and offers a hybrid working model with two days from home.
The salary for this role ranges from £35,000 to £40,000 depending on experience.
Candidates should have a minimum of 2 years of experience in an IT Helpdesk Team Leader role, along with familiarity with helpdesk management software and various IT environments.
Responsibilities include leading the team, managing ticket queues, and providing hands-on technical support.
A driving licence and access to a car are required for occasional site visits.

IT Helpdesk Team Leader - Pinxton - Hybrid (2 Days from Home) - £35-40k

Salary is £35-40k DOE. This is a hybrid role based in Pinxton, working Monday to Friday, 9-5, with two days from home. Benefits include 25 days holiday

We’re looking for an IT Helpdesk Team Leader to lead our IT support team, ensuring smooth day-to-day operations and top-notch service for our users. You’ll manage ticket queues, support your team with technical guidance, and help drive continuous improvement in our IT services.

Leading and motivating the team, assigning tasks, monitoring performance, and providing feedback
Monitor ticket queues, prioritising incidents and escalating when necessary
Producing monthly stats, and analysing ticket volumes and trends
Providing support over the phone, in person and remotely
Alongside leadership responsibilities, you’ll also be hands-on—troubleshooting hardware and software issues, setting up new users, and supporting system rollouts.

2 years of IT Helpdesk Team Leader experience, and helpdesk management software, Windows environments, Office 365, Azure/SharePoint, Networking, and Active Directory is essential. A driving licence and access to a car is required for occasional site visits.

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