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Responsibilities:
- Process EE connections directly with IMC on behalf of business partners.
- Accurately handle connections online, over the phone, or via email.
- Conduct credit checks for business partners.
- Verify the accuracy of orders submitted by business partners and provide feedback or declines as appropriate.
- Thoroughly review proofs of address, ID, and business documents to ensure compliance with network guidelines.
- Manage mailboxes and ticket workflows, responding to connection/credit check queries promptly.
- Handle inbound and outbound calls professionally.
- Collaborate with team members to provide support and assistance.
- Guide business partners in using our fulfilment service and escalate training needs to Business Management.
- Coordinate with couriers to ensure accurate and timely deliveries.
- Report system issues promptly for resolution.
- A proactive, team-oriented individual with excellent attention to detail.
- Strong communication skills, both written and verbal.
- Experience in managing workflows and providing exceptional partner support.
Jobs you may have applied for includeData processing, Admin, Administrator, Admin Assistant, Claims Assistant.
Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
