- Prepare advertisements for and advertise void properties, appropriate to each tenure type to facilitate lettings, minimising re-let times to give our customers their next home and build sustainable communities.
- Support Letting team colleagues in ensuring void times are managed within the agreed NCHA annual targets for all relets
- Support allocations and lettings processes by responding to customer enquiries, preparing sign up packs and agreeing incentives to be applied on hard to let properties.
- Process the termination of tenancies promptly and progress the return of keys to NCHA.
- Ensure all systems and records are updated and maintained on an accurate and timely basis; producing associated reports on the allocations and void service as and when required.
- Develop and maintain information required on new housing schemes for customers.
- Administer the HOMESWAPPER scheme and downsizing scheme; including payments from the budget.
- Deliver these functions in line with corporate aims and values, policies and procedures, meeting KPIs and outcome measures relevant to your role whilst remaining focused on providing excellent customer experiences and partner relationships as an ambassador for NCHA to enhance the organisation’s reputation.Â
- Carry out any other tasks relevant to your role as instructed by your managers
Back to searchLettings Assistant / RQ1451408
4Recruitment Services
Posted 11 hours ago, valid for 16 days
Nottingham, Nottinghamshire NG42QU, England
Full Time
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Sonic Summary
- The Lettings Assistant position at Nottingham Community Housing Association (NCHA) involves preparing advertisements for void properties and supporting the lettings team to minimize re-let times.
- Candidates are expected to manage tenancy terminations, respond to customer inquiries, and maintain accurate records and systems.
- The role requires effective administration of the HOMESWAPPER and downsizing schemes, ensuring compliance with corporate policies and KPIs.
- This ongoing contract offers a 35-hour work week and emphasizes delivering excellent customer experiences and maintaining partner relationships.
- A salary of £22,000 per year is offered, with a preference for candidates who have at least one year of relevant experience.
