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MMP Consultancy is seeking a Property Manager on behalf of a Housing Association based in Nottingham, to oversee the management of responsive repairs, alteration requests, damp and mould cases, formal complaints, and void properties. This will be on a permanent basis with a salary starting at 54,224.
The role involves managing relationships with contractors, monitoring key performance indicators (KPIs), and implementing continuous improvements. You will also be responsible for investigating complaints, ensuring budgets are controlled, and providing training and development to the team.
Key Responsibilities:
- Lead operational meetings with stakeholders including Housing, Compliance, Repairs Contractors, and Complaints teams, ensuring accurate records are maintained.
- Attend strategic meetings and offer recommendations to improve services
- Oversee the tracking and reporting of regional issues, ensuring up-to-date and accurate information is available.
- Monitor customer satisfaction, log areas for improvement, and ensure stakeholders are aware of actions required.
- Ensure complaints are investigated thoroughly and resolve issues promptly.
- Promote a cohesive approach to working, aligning systems and processes across teams.
- Assist the Regional Head of Service in any necessary duties.
- Support team development with regular in-house training opportunities.
- Ensure financial control by monitoring budgets and applying the correct codes for service charge collection and insurance claims.
- Collaborate with internal colleagues and external stakeholders to drive service improvements and promote the Housing Association positively.
Skills and Experience:
- Proven leadership experience in managing complex responsive repairs teams.
- Strong background in contract management.
- Excellent customer service and communication skills, with experience in handling customer feedback and improving services.
- Attention to detail, accuracy in reporting, and the ability to work with external stakeholders.
- Self-starter with the ability to manage a varied and demanding workforce.
