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Role - Technical Services Manager Location- Covering Midlands & North- Can be based from Nottingham, Leeds or Sheffield officeSalary- £55k + £6k car allowance Your role as a Technical Services Manager:Our client are an exceptional managing agent. They have a low staff turnover and are known for looking after their employees. This role covers the requirements of a Technical Services Manager (TSM) to help lead on the implementation and growth of an in-house Technical Services and Engineering services team. You will be looking after the Midlands and the North. UK travel will be required and you will ideally be based from the Nottingham office, however we are happy for you to be based from Leeds or Sheffield offices too. The Technical Service Manager will be a key member of the FM senior leadership team, with a key role in implementing a new service line within the business and growing this as part of the ambitious FM growth plans. This role will hold full accountability for the service delivery and front facing services at the clients properties across an existing managed portfolio, whilst growing the service organically across the wider business.Your duties and responsibilities as a Technical Services Manager:Technical LeadResponsibilities:
- Act as a subject matter expert for all technical service delivery across the managed portfolio including offices, industrial and retail. Providing technical advice and operational support to the FM team and clients.
- Be responsible for Mechanical & Electrical and Vertical Transportation maintenance strategy across the managed portfolio, ensuring the outsourced supply chain meets compliance, quality/performance and service delivery requirements.
General Responsibilities:Undertake and produce the following:
- Procurement and tendering
- Contract administration
- Contractor management
- Asset Registers including asset verification exercises
- 5-10 Planned Preventative Maintenance plans
- Plant replacement plans including financial appraisals
- Review and manage engineering business risk
- Oversee tenant fit outs/provide technical support
- Management of High Voltage and Low Voltage Safe Systems of Work
- Warranty and defect management.
Term Consultancy
- To develop a Term Consultancy service and undertake site and contractor audits of reactive and planned maintenance activities across the managed portfolio ensuring that tasks are completed according to the agreed specification and industry standards.
- Developing the required audit reports and resulting actions plans to ensure service delivery and compliance cross the estate.
Financial Management
- Whilst working collaboratively with the National Head of Facilities Management, ensure full recovery of TSM fees and ensure that area of business is commercially viable, and the FM services delivered are profitable.
- Ensure TSM fees represent best value and that fees are profitable, and any changes such as RPI increases or changes to client instructions which have a material effect on the FM fee are applied and communicated appropriately.
Business Growth
- To lead and manage the development of FM Technical Services to CPM and wider divisions, whilst promoting the services offered by the company supporting the conversion of new leads and opportunities to existing and potential customers.
- To possess a commercial instinct and develop collaborative cross divisional relationships whilst developing an awareness of other business opportunities for the wider divisions and manage the introduction of other service departments to existing and new clients.
Project Management Responsibilities:
- To work collaboratively with the National Head of Facilities Management to lead and implement a consistent national approach across operational projects.
- To provide tender support across the managed portfolio when undertaking national and ad hoc tendering of M&E and Vertical Transportation maintenance services.
- To project manage complex MEP projects across the managed portfolio including developing specifications, tendering and procurement through to delivery.
- Experience in utilising standard industry forms of contract including JCT and NEC3/NEC4 FMC.
To be successful in your role, you should have the following skills and experience:
- Appropriate engineering degree and/or HND/HNC qualification.
- Professional body membership/working towards e.g. MCIBSE.
- Commercial awareness from experience and/or qualification.
- Good working knowledge/understanding of building operating systems (mechanical, electrical, controls and fire/health and safety).
- Good working knowledge/understanding of building operating systems (mechanical, electrical, controls and fire/health and safety).
- Good Written Communication Skills & attention to detail.
- Cost control, variance and forecasting reporting.
- Good People skills and team working ethos.
- Management of Performance based contracts.
- Defects / warranty management.
- CIBSE & HVCA guidelines.
If you would like to discuss this role further please contact Jade Whitmore on /
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