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Our client -
Isa leading provider of commercial vendingmachines andhavebuilt a strong reputation for delivering high-quality vendingsolutions to businesses across multiplesectors, including hotels, offices, gyms,hospitals, amongst many others.
They are seeking a passionate and experienced Field Service Engineer ideally with experience inCoffee or vending to join their Service Team to cover the East Midlands area.
Experience of vending machines free standing and table-top coffee machines ie: WESTOMATIC, CRANE, and COFFETEK.
Job Description -
Good Customer service skills are essential,reporting to the Service Manager. The role is fully field based, working from home with weekly scheduled visits to theHead Office in Nottingham. Monday to Friday. As a field based role the working hours are based upon the needs of the business and are flexible. Additional hours maybe required due to business demands. Salary is negotiable depending on experience
You will be responsible for the service and maintenance of vending machines based within the East Midlands area along with the following;
- Install, commission and set up Coffee and vending machine equipment
- Perform pre-planned preventative maintenance services
- Attend re-active break down and repair call outs
- Operator training (e.g. operation and cleaning of coffee equipment)
- Management and monthly stock takes of spare parts stock holding on your Service Van
- To manage and supply timely paperwork, including full completion of service reports (with photos if required)
- To support colleagues and engage pro-actively with all areas of the business
- Ensure delivery of excellent customer service
- Communicate with the Service Desk on ensuring the completion of calls and update the in house system working towards a first-time resolution
- Support with site surveys and machine installations when applicable
- Be smart and presentable at all times with a flexible approach to work
Skills and abilitities
- Ideally experience of working on vending or coffeemachines or some transferable skills
- Electrical installation experience, or electro-mechanical experience OR a relevant qualification in electrical engineering or electrical installations
- Excellent customer service skills, and the ability to interact with all customers in a calm manner
Benefits
- Basic Salary up to 30K (Depending on experience)
- Company vehicle
- Full company training
- Generous holiday package
- Extra pay for overtime
- Opportunites for further progression
