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Job Title
Emergency Medical Call Handler
Grade:NHS: Band 3
Hours:
- Full time: 5 weeks training Monday-Friday (37.5 hours)
- After training, likely to be working 4 on, 4 off but other options can be discussed
Site:Nottingham
Pay:
From £11.44 to £19.50 per hour
Job overview:Why be a 999 Medical Advisor? Working in this role is an experience like no other. Not only will you save lives, but you will also bring new life into the world and provide support at a person's time of need. Save and change lives with a career in the ambulance service; it's much more than “flashing blue lights”! You will make a difference every day to patients in emergency and non-emergency situations. You will have countless opportunities to progress, enjoy continuous professional development, and gain new skills, helping you to advance to roles at a higher pay grade. With annual reviews and team support, your career potential will match your ambitions.
Person specification:We are looking for candidates with:
- 3+ GCSEs including English (must have certificates)
- Call centre or similar experience
- Previous experience working in a pressurised environment and demonstrate an ability to work effectively and make fast-paced decisions whilst providing excellent care and advice.
- The ability to work on your own initiative within a team, effective verbal communication skills, and computer literacy are essential.
Main duties of the job:What does a 999 Medical Advisor do? Based at the Emergency Operations Centre in Nottingham, you will receive 999 and urgent calls from the public and Health Service colleagues. You will prioritise calls in line with agreed protocols and provide pre-arrival advice. With shift durations up to 12 hours, including night working, we operate 24/7, 365 days a year, including public bank holidays such as Christmas and New Year.
Application process:Successful applicants will be invited to an online assessment. Following a successful assessment, you will be invited to an interview. Training will be 5 weeks full-time, followed by approximately 8 mentoring shifts. Due to the training period, successful candidates wishing to apply for part-time positions will need to commit to full-time hours. Annual leave is also restricted during the training. Some elements of the training may be virtual or off-site.
