Customer Service Administrator / Hire Controller

Customer Service Administrator / Hire Controller, Salary: £28k + excellent benefits and career opportunities, Based in Nuneaton. 37.5hr week with 33 days holiday inc bank holidays.

We require a Customer Service Administrator / Hire Controller to work for a leading company who specialise in the hire of portable accommodation, modular cabins and associated products. Working within the office, the Customer Service Administrator is responsible for providing expert project coordination for all new deliveries and collections. You will be the driving force behind post sale customer support, ensuring their satisfaction and delivering exceptional service.

This is a busy role in a fast-paced environment that involves Customer Service, Sales Administration, Project Co-Ordination / Planning and general Administrative work.

Key tasks:

• Collaborating with all departments to create a seamless and extraordinary customer experience, leaving a lasting impression at every touchpoint.
• Coordinating post-sale contract processes with precision, ensuring accuracy and efficiency in documentation and communication.
• Conducting comprehensive audits of all new contracts, liaising closely with Sales Colleagues and Customers to ensure contract accuracy.
• Coordinating with Support Services & Transport colleagues for deliveries, collections and site moves to ensure a seamless execution of requirement to customer’s satisfaction.
• Coordinate cross hires efficiently, maximising operational efficiency through effective collaboration and strong organisational skills.
• Providing exceptional post-delivery customer support, swiftly addressing inquiries and ensuring complete satisfaction.
• Managing month-end processing, running/reconciling reports
• Resolving vendor and customer invoice queries.

Candidate Requirements:

This position requires someone who is organised, methodical, has a proactive attitude and is able to use own initiative in solving problems. The ideal candidate will have experience in customer service and as an administrator, working in a busy environment and working to deadlines / targets.

Candidates with experience as a Hire Controller, Administrator, Sales Administrator or Project Administrator from within a construction / plant / equipment hire, M&E Engineering contracting, or transport / logistics background would be an advantage, however, candidates with the relevant administrator / customer service experience from any background will be considered.

If this sounds like the opportunity you have been looking for then please apply by attaching your CV.

Equal opportunities and diversity: Our client respect and value differences and are passionate about their people, their customers and the planet.  They nurture an environment where all differences are valued, practices are equitable and everyone experiences a sense of belonging. They are committed to building a culture that brings together the very best of their people and their unique skills, experiences, abilities and where they can flourish.

In joining the team, you will be able to apply and develop your skills and knowledge as part of a collaborative team that is helping to innovate and play a part in building a better future and creating value for their customers, their people, society and the plane.

Key words: Branch Administrator, Sales Administrator, Customer Service, Hire Controller