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Customer Service Advisor

Brellis Recruitment
Posted 16 hours ago, valid for 14 days
Location

Nuneaton, Warwickshire CV11 5TZ, England

Salary

£28,043 per annum

Contract type

Full Time

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Sonic Summary

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  • The Customer Service Advisor position is based in Nuneaton with a salary of £28,043.
  • The role requires a strong customer service background and relevant experience, ideally in a fast-paced automotive environment.
  • Key responsibilities include managing customer relationships, addressing inquiries via various communication channels, and supporting KPI reporting.
  • Candidates should have excellent communication and problem-solving skills, along with experience in CRM and customer service systems.
  • A full UK driving license or the ability to travel is also required for this position.
Customer Service Advisor

Location: Nuneaton
Salary: £28,043

Hours: Monday to Friday, shift rota between 08:00 – 18:00

Role Overview:

We are looking for a highly motivated Customer Service Advisor to provide top-tier support in a fast-paced automotive environment. You will play a key role in ensuring customer satisfaction, driving continuous improvement, and maintaining high service standards.

Key Responsibilities:
  • Manage customer relationships and communication for all aspects of service and delivery.
  • Address customer inquiries via phone, CRM systems, live chat, or instant messaging.
  • Maintain performance metrics and complete daily tasks efficiently.
  • Assist with customer campaigns, including order processing and stock data management.
  • Support KPI reporting and escalate issues when necessary.
  • Identify customer issues and contribute to service improvement initiatives.
  • Maintain detailed documentation for customer service processes.
  • Participate in ongoing training and professional development.
  • Work closely with cross-functional teams to resolve queries and enhance service delivery.
  • Adapt to business needs and support a culture of continuous improvement.
  • Ensure compliance with health and safety policies.
Requirements:
  • Strong customer service background with the ability to manage relationships at all levels.
  • Excellent communication and problem-solving skills.
  • Ability to adapt to change in a fast-moving environment.
  • Process-driven with a focus on service improvement and efficiency.
  • Experience with CRM and customer service systems (SAP ECC6, SAP S4Hana, Freshdesk, RingCentral, MS Office preferred).
  • Relevant customer service qualification or equivalent experience.
  • Full UK driving license or ability to travel if required.
INDL 

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