Police Enquiry Officer

Adecco are pleased to be recruiting for a Police Enquiry Officer based at Okehampton, working for Devon & Cornwall Police.Key Points:

• You would be working part time - 20 hours per week
• Shift PatternWk 1: M, W, T, F, S working 10am - 3pmWk 2: T, W, T, F working 10am - 3pm
• Wk 3: M, T, W, S working 10am - 3pm
• £13.53 per hour (shift allowance available for weekend working)
• Okehampton Police Station
• 6 month temporary contract

The principal responsibility of the role is to provide a professional, effective front line service to all who attend our police enquiry offices and appropriate contacts via 101 and other non-urgent means. Resolving enquiries at the first point of contact wherever possible and promoting reassurance, confidence, and trust in our service at all times.

In particular, to:

• Be the first point of contact for reported crimes and incidents of a policing nature coming to the front offices.
• Provide an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, civil remedies, disputes and police complaints.
• At all times ensuring compliance with Force policy and procedures. Where appropriate and necessary, 'signpost' the customer to partner agencies.
• Receive and record information appropriately and accurately in line with force working practices and policies, including entry on to the correct force system(s).
• If further action is required, ensuring the correct processes are followed to inform the appropriate persons/departments or agencies as required.
• Deal supportively and reassuringly with witnesses, victims, and the general public escalating to other police resource where appropriate.
• Where vulnerability is identified, complete relevant safeguarding notification to flag a person's vulnerability to the correct department or agency, using the appropriate form/method
• Deal with lost, found and seized property including the handling of cash, the safe handling and storage of firearms and explosives, ensuring all administrative processes and safety measures are undertaken fully and accurately.
• Receive, record, check and issue official documents produced at the enquiry office, retaining originals or copies of these documents for further inspection where required and updating relevant internal departments and/or other partner agencies as appropriate.
• Provide guidance and support to new and current colleagues where needed.

Travel:The post holder may on occasion, be required to work in other force locations. Travel will be during work time. A force vehicle can be provided where required. or they must be able to travel within the force area using alternative transport. Therefore, a FULL UK Drivers License if essential.

Skills Required:

• Proven customer-focused approach to dealing with people from a wide variety of backgrounds.
• Experience of demonstrating strong verbal and written communication skills
• Proven ability to work in challenging and difficult circumstances often unsupervised and to tight timescales
• Effective team working skills.
• Knowledge of Microsoft products including Teams, outlook and word with the ability to use multiple bespoke IT systems.

If you have the skills for this role, please apply. If your CV is shortlisted by Adecco, one of our Recruitment Consultants will be in touch to discuss submitting your application to the force.

Please note: due to Police Criteria you would need to have lived in the UK continuously for at least the last 5 years to apply for this post.

Any Offer is subject to Police Vetting.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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