CUSTOMER SERVICE MANAGER

We are offering an exceptional opportunity for a CUSTOMER SERVICE MANAGER

Would you like to be part of a large, long-established organisation where you can continue to apply your considerable talent and skills as a Customer Service Manager? Look no further, we have just the job for you!

This role is central to our operations, encompassing customer account management, business development, order processing, fulfilment, and shipping. You’ll also play a key role on the Senior Management Team, contributing to strategic decisions across the business.

Commutable from Birmingham, Sutton Coldfield, Moseley, Halesowen, Wolverhampton, Willenhall, Walsall, Aldridge, Dudley, Halesowen, Rowley Regis, Harbourne, Brierley Hill and West Bromwich

KEY BENEFITS

Salary: £ Negotiable – dependant on experience
Free parking on site
Very stable business
Long established with multiple supplier base
36.25 hours per week
Life assurance
Generous paid sick scheme
Medical cash benefit plan
Employee assistance programme
Unlimited Career progression
Days
Super work / life balance

RESPONSIBILITIES

Lead the Customer Services Department with a focus on excellence in service delivery.
Collaborate with international customers and agents, ensuring seamless communication.
Manage exportation processes, including compliance with duties, Incoterms, and post-BREXIT regulations.
Develop and maintain strong customer relationships, driving retention and satisfaction

REQUIREMENTS

Level 5 (or higher) qualification in a Business-related discipline or equivalent.
IATA and IMDG certification.
At least 5 years of experience in a customer service management and shipping/export role, including handling dangerous goods.
Proficiency in Microsoft Office, with advanced Excel skills.
Familiarity with Sage X3 is advantageous but not essential.

This is an exciting opportunity to shape the future of a key department during a transformative time for our business. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, we’d love to hear from you.

Apply today and take the next step in your career with us!

Please forward your CV together with your salary expectations

Please Note: Candidates must have the right to live and work in the UK.

Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates.

If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch.

Should you want to learn more about any of our OFFICE, SUPPORT & ADMINISTRATION vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat.

Probe Technical Recruitment, providing Office Support & Administration Recruitment Support since 1994