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- Perform a counter sales interface-based role, achieving a consistently high standard of performance associated with quality, cost and delivery.
- Act as a front-line liaison between the customer and relevant internal departments.
- Liaise efficiently and effectively with other departments as required to ensure the customer receives the highest possible level of service in line with the aims and objectives of the business. This includes but is not limited to checking of stock and advising production or admin of relevant parts /components to order, resolving surcharge issues.
- Receive, support and complete sales orders for both counter and contract customers.
- Be flexible and willing to undertake tasks and roles which may combine other attributes, e.g. Parts + Service + Sales
- Deal with customer queries efficiently and effectively - offering a professional service at all times.
- Help develop the existing customer base and to help grow this in line with the aims and objectives of the business as directed by the GM.
- Provide regular reports and feedback to the line manager including areas of concern.
- Ensure the accurate completion of company paperwork, including delivery and QHSE documentation.
- Provide information and technical information about products and prices.
- Complete paperwork accurately and efficiently.
- Arrange delivery and collection of products.
- Manage any Counter or Contract warranty issues/claims.
- Undertake filing activities on a regular basis.
- Carry out any other ad-hoc duties as requested by the business.
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
- Working at knowledge of QHSE Legislation.
- Strong organisational skills with the ability to multi-task.
- Strong interpersonal skills and diligence when dealing customers.
- Displays a good attitude towards work, and the aims and objectives of the company.
- Strong negotiating skills.
- Willingness to travel.
- Technical awareness and knowledge of the products and services offered by the company.
- Excellent written and verbal communication skills.
- Confident.
- Holds or are willing to work towards Institute of Sales and Marketing Management (ISMM) Level 3 Award, Certificate and Diploma in Advanced Sales and Marketing or equivalent or two years' experience working in a sales environment.
