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- Carry out hands-on inspection and diagnostics of units and review against OEM specification to understand issues.
- Ensure that analysis data is reported to Head of Engineering within agreed time scales in customer specific format as required.
- Conduct detailed analysis of warranty returns, claims and costs to determine corrective and preventative actions to support both the Customer, Production and Supplier.
- Provide technical support to all internal departments to maintain and improve product quality
- Communicate fault and liability information to the relevant internal management in order to obtain robust interim and permanent corrective actions aimed at warranty prevention and cost reduction.
- Contribute to ensuring lessons learned from warranty analysis are communicated to management to be captured on new projects
- Support regular meetings with representatives from appropriate departments to establish an action plan for improving build quality to reduce warranty claims.
- Ensure all products flow through the warranty department in a timely manner
- Maintain the calibration system, ensuring all equipment is correctly calibrated
- Undertake special projects as required
- Contribute to continuous improvement activities
- Write simple reports and provide information to management
- Preferred understanding of fuel systems and application on engine.
- Preferred understanding of hydraulic and electromechanical systems.
- Preferred experience of using machinery.
- Ability to use hand tools and measurement equipment.
- Ability to interpret results and data to determine root cause analysis.
- Ability to work in a diverse and dynamic environment.
- Knowledge of using Microsoft excel and word applications.
- Good communication and interpersonal skills.
- Proven experience to work as part of a team.
- Ability to present data effectively.
- Problem-solving skills.
- Analytical skills.
- Ability to work on own initiative Qualifications and Experience Levels:
- GCSE Level A-C, IVQ Technician certificate, BTec first certificate or equivalent NVQ level 2 qualification
- Displays a good attitude towards work, and the aims and objectives of the company.
