Senior Repairs Scheduler

MMP Consultancy are currently recruiting for a Senior Repairs Scheduler for a National Contractor on a Permanent Basis, in the West Midlands.

Responsibilities:

• Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and
• immediate attention is given to allocate work to operatives when they become free.
• Manage all resource planning activities to ensure maximum efficiency
• Check K.P.I performance weekly and analyse service failures to implement solutions
• Audit performance weekly and any errors bought to your team's attention.
• Providing customer service to residents and customers
• Check the system for emergencies and manage within a timely manner to ensure targets are meet
• Respond to telephone variations by seeking approval from duty surveyor so operatives may continue the site through to completion
• Arrange inspections for supervisors
• Provide a high-quality service to client on a face to face basis
• Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders

Requirements:

• Call Centre Experience
• Maintenance industry experience
• Ability to meet deadlines and work under pressure
• People management experience