Customer Service Advisor

Customer Service Advisor

Chadderton, Oldham

Temp-to-perm

4 on 4 off

35 hours per week

£12.76 p/h

                                                                                             ** IMMEDIATE STARTS ARE AVAILABLE **  

Winsearch is working with a market leader within the gaming industry to appoint Customer Service Advisors to join them on their new site in the Chadderton area.

Working closely with the customers, the main responsibility of the Customer Service Advisor will be to act as the first point of contact for fault reporting and fault resolution as quickly and effectively as possible.

Overall responsibilities and accountabilities include:

• Answering service calls
• Logging faults onto the database in a timely manner
• Communicating any problems to senior team members.

This role will also involve effective customer complaint escalation and ensuring the customer is communicated to within specified timeframes with progress updates.

Customer Service Advisor

Benefits:

• Competitive salary and performance bonus
• 5% employer pension contributions
• 17 days' holiday (inc. Bank Holidays)
• Paid leave to work on charitable projects
• Access to Reward Hub, a reward platform offering shopping and lifestyle discounts/cashback
• Employee Assistance Programme
• Training, support and career development
• Cycle to work scheme

Customer Service Advisor

Key Responsibilities

• To work as part of a Customer Services Team, answering our business clients` calls and logging them onto the Astea Call Management System..
• To take responsibility for all first line calls assigned and follow them through to resolution.
• To maintain our clients SLA agreements with Customers.
• To liaise with other members of the team and communicate issues and escalations to Senior Team Members.
• To make outgoing courtesy calls regarding any new software updates and installations etc., as and when required.
• To liaise with I.T. and other Departments when necessary, to resolve customer queries.
• To present yourself in a professional manner and maintain good relationships with clients and other staff members at all times.
• Provide and respond to internal and external requests in a professional manner demonstrating exceptional customer service in alignment with KPI’s and SLA’s.
• Comply and adhere to set processes and procedures.
• Effectively liaise with internal and external teams through to being effective trouble shooting with a solution orientated focus.
• Our client is a developing environment and the post holder will therefore be expected to undertake other appropriate duties as required.
• Respect and adhere to confidentiality in all areas relating to the business and employees.
• Adhere to health & safety requirements through to maintaining a safe and clean working environment.

Customer Service Advisor

Person:

• Reliable, positive and professional can do attitude.
• Ability to work in a fast pace, matrix, multi cultural and changing environment.
• Ability to work under pressure taking full responsibility to meet deadlines.
• Accountable for ensuring accuracy and quality of work.
• To interact well and respect people from all disciplines to accomplish a task or goal.

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

View our latest jobs today on our website (url removed) and follow us on LinkedIn.

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Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks