Customer Service Advisor

Copperfield Recruitment Ltd

Posted 8 days ago, valid for 13 days

Oldham, Lancashire OL9 9HU

Part Time

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Sonic Summary

The position of Customer Service Advisor/Helpdesk in the games industry is based in Oldham, Manchester, offering a pay rate of £12.75 per hour.
This is a temporary role with the potential to become permanent, requiring candidates to have previous experience in telephone-based customer service.
The primary responsibilities include acting as the first point of contact for fault reporting, logging issues, and ensuring timely communication with customers regarding their queries.
Candidates should possess strong written and verbal communication skills, as well as proficiency in Microsoft Office, and the ability to work independently.
The shift pattern consists of 4 days on and 4 days off, with start times either at 07:30 or 11:00, leading to a 19:00 or 22:30 finish, respectively.

Customer Service Advisor/Helpdesk Games Industry, based in Oldham, Manchester £12.75phThis is initially a temporary role with a view to going permanent.The main duties of this role are to act as the first point of contact for fault reporting and fault resolution so as to restore service as quickly as possible. Overall responsibilities and accountabilities include answering service calls, logging faults onto the database in a timely manner and communicating any problems to senior team members. This role also involves effective customer complaint escalation and ensuring the customer is communicated to within specified timeframes with progress updates.Key Responsibilities

To work as part of a Customer Services Team, answering our business clients` calls and logging them onto thet System..
To take responsibility for all first line calls assigned, and follow them through to resolution.
To maintain clients SLA agreements with Customers.
To liaise with other members of the team and communicate issues and escalations to Senior Team Members.
To make outgoing courtesy calls regarding any new software updates and installations etc., as and when required.
To liaise with I.T. and other Departments when necessary, to resolve customer queries.

Qualifications

Strong written and verbal communication skills
Computer literacy ideally proficient using Microsoft Office
Ability to work on own initiative with minimal supervision.
Previous experience of telephone based customer service would be advantageous

Full training will be provided.Shift pattern is 4 days on and 4 days off. Start time is either 07:30 or 8am for the 7pm finish or 11am for the 22:30 finish.Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion. Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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