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- Pay Rate: £14.02 PAYE
- Location: Manchester City Council
- Job Type: Full-time, Temporary (3 - 6Â months)
Manchester City Council are looking for a Landlord Compliance Co-ordinator to join our team on a temporary basis for 3 - 6Â months. This role is crucial for providing first-rate customer service and ensuring compliance with all relevant legislation, thereby directly contributing to the service and organisational objectives.
Day-to-day of the role:- Serve as the first point of contact for both internal and external customers, delivering excellent front-line customer service.
- Determine the needs of customers and advise on the most appropriate actions, liaising with other service areas and agencies, and arranging necessary assistance.
- Process a variety of customer requests and assist in completing relevant information in accordance with service processes, procedures, and legislation, ensuring accuracy and currency of information.
- Contribute to the development and improvement of management information systems, identifying opportunities for increased efficiency and enhanced support.
- Validate documents following relevant guidelines and actively work to detect and reduce fraud.
- Process payments for customers accurately, adhering to Manchester City Council’s financial regulations.
- Identify potential risks to customers accessing the service and escalate issues through the appropriate channels.
- Develop effective partnerships and collaborative working arrangements with other services.
- Proven experience in customer service or compliance, preferably within a public sector or property management context.
- Strong understanding of relevant legislation and compliance requirements.
- Strong IT Skills, as you would need to use Microsoft Office word, excel spreadsheetsÂ
- Excellent communication and interpersonal skills, capable of effectively managing customer interactions.
- Ability to handle sensitive information with discretion and integrity.
- Proficient in using management information systems and processing financial transactions.
- A proactive approach to problem-solving and risk management.
