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Service Controller
Manchester
A fantastic opportunity to join a well-established security company, with over 30 years’ experience. They are looking for an experienced Service Controller to join their team.
£25,396
Full time | Permanent| onsite free parking | pension | Death in service policy
Main Responsibilities
- To provide our customers with a great customer experience by dealing with enquires in a timely and professional manner.
- 1st line answering of telephone enquiries from Clients.
- Daily Management of emailed enquiries for faults/servicing including receipt of new works orders and customer/internal enquiries, and ensuring all emails are actioned as required daily.
- Knowledge and application of Service Level Agreements in place with clients.
- Accurate logging of admin notes to reflect all queries handled.
- Understanding and interpretation of client expectations with the ability to identify information gaps and to resolve with the client as required.
- Checking of live calls for duplicate or contradictory information and clarifying with customer/staff member as required.
- Logging/Querying service calls ensuring as required call includes PO number, correct response times, access information and information in relation to call reason and requirements.
- Confirmation that the customer’s enquiry has either been handed at first point of contact or passed to the correct department.
- Responding to other customer/internal requests as required, or forwarding the information to the correct department, supported by a clear understanding of what happens next & when.
Experience and Knowledge
- Previous experience in a Customer Service role, or a similar role within Service & Maintenance industry.
- Use of Microsoft Office Applications including teams, excel and word.
- Previous experience within a fast-paced environment.
If you are local to the area and seeking a new Service Controller position, then please apply now. If your application is successful a 4way member will be in touch.
