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Please note this is a 6 month fixed term contract and is full-time, office based.There is a very strong likelihood of a permanent role at the end of the fixed term period, subject to performance.
Our client, a leading supplier of carpet and flooring solutions are looking for an ambitious Technical Advisor to join their Technical Operations Team.
The successful candidate will have a can-do attitude, capable of resolving technical problems for office and store-based colleagues, while providing excellent customer service throughout. They will have the opportunity to grow within the role, benefitting from a personal development plan designed and mentored by their manager, the Technical Operational Lead. The successful candidate will also have the opportunity to lead and develop projects that will help shape the future of how the company continues to operate.
This is a highly important role within the company, as technology is an essential ingredient to future growth and success. The Tech Advisor role is key to ensuring colleagues can continue to provide exceptional service to their customers.
Responsibilities
Provide high-quality technology support for a large-scale national retailer
Quickly resolve technology issues to minimise disruptions, allowing colleagues to go about their work
Support and manage Microsoft Endpoint Manager (InTune)
Manage and support Business Central environment
Handle device configurations, updates, and security policies
Offer dedicated support for desktop systems, including software and hardware issues
Administer and support Office 365 applications and users
Address access, email, and application-related issues within the Microsoft/Office 365 suite
Assist with SharePoint administration, permissions, and troubleshooting
Support a variety of devices, including laptops and mobile devices
Set up devices for new employees and conduct necessary inductions
Follow IT security best practices in all responsibilities
Assist in monitoring and mitigating potential security threats
Build and manage projects related to the technical operations of the company
Manage and build rapports with 3rd party vendors.
Profile Experience and Knowledge
Proven experience providing IT support or an understanding to the level required
Hands-on experience with Microsoft Endpoint Manager (InTune)
Proficiency in desktop support and troubleshootinExperience in Microsoft Office 365 administration and support
Familiarity with SharePoint administration and support
Familiarity with Microsoft Teams
Familiarity with Business Central
Experience supporting various devices, including laptops and mobile devices
Strong understanding of IT security principles
About You
Excellent communication skills, both verbal and written, with the ability to explain technical information to non-technical users clearly
Exceptional customer service skills, empathy, and patience when dealing with users of varying technical backgrounds
Strong problem-solving skills and the ability to efficiently manage multiple tasks
Adaptable and effective in a fast-paced environment
Proactive with strong organisational and time management skills
Attention to detail
Ability to build good working relationships
Flexibility and adaptability while maintaining a positive attitude
Benefits
25% colleague discount
Salary sacrifice pension
Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
Employee Assistance Programme
A day off for your birthday
Cycle to work scheme
For further information, get in touch ASAP!
