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Service Manager - Fire & Security

Complete Security Recruitment Ltd
Posted 12 hours ago, valid for 25 days
Location

Orpington, Kent BR69SH, England

Salary

£35,000 - £42,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position offers a salary of up to £55,000 basic plus car allowance and benefits.
  • Candidates are expected to have a minimum of 5 years of experience in a similar role.
  • The role involves efficiently managing the service department to maximize profitability and ensure proper personnel are on-site.
  • Key responsibilities include reviewing financial budgets, overseeing engineer workloads, and ensuring timely completion of remedial quotations.
  • The successful candidate will also build strong relationships with clients and collaborate with sales and operations departments for company growth.
  • To 55k Basic + Car allowance & Benefits
  • 23 Days + B/H & Birthday off
  • Healthcare, Pension
  • Ensure the service department is run efficiently to maximise company profitability with the correct personnel in attendance to site specific issues and geographically planned routing.
  • Finance, ensure financial budgets are achieved, Reviewing invoicing, contracts and P&L monthly.
  • Assess daily workloads and liaise with engineers daily to ensure timescales are met within the department working on a first fix or second attendance fix basis if equipment required and not readily available.
  • Review engineer worksheets daily and ensure correct information and terminology is provided to the client which shows the value of the business
  • Ensure remedial quotations are complete within set time frames and include all ancillaries and equipment required to provide a full solution for single attendance rectification
  • Oversee the booking and implementation of remedial and small works within the department.
  • Software, have a full and comprehensive understanding of how our crm and field service software operate with the ability to streamline processes within the service department and make administration changes as required.
  • Oversee the Raising of Jobs, contracts and quotes, answer phone and speaking with customers within the team
  • Build and develop strong professional relationships with all existing and new clients to maximise potential growth opportunities.
  • Assist in the development of the service department
  • Performance manage all those employees directly under your control, using mentoring, discipline or training to ensure they perform efficiently and professionally.
  • Reports in an effective manner at regular review meetings
  • Form an ongoing relationship with the sales and operations department leaders to align with company growth strategies.
  • Oversee SSAIB & Bafe audits from the administration perspective and ensure compliance.
  • Monthly review meetings

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.